I am not responsible for packages lost in the mail.
As of January 2025, I ship all packages with USPS insurance for the full value of your items. If your package becomes lost, I will assist you in filing an insurance claim 15 to 60 days after shipping. If the claim is not honored by USPS, you will not receive a refund. Please know that USPS does not approve insurance claims for packages that have been marked as Delivered.
If you are concerned about package theft, I will add Signature Confirmation to your shipment free of charge. Please mention it in the notes section during checkout or send me an email.
RING RESIZING/CHAIN LENGTH ADJUSTMENT: If you need a ring resized or a necklace length changed, please email me at [email protected].
~ for sterling silver items, I charge a flat fee of $20.
~for gold items, I charge a flat fee of $50.
~These fees are inclusive of tracked return shipping with insurance.
~I will also repair or replace any damaged jewelry for the same fee.
RETURNS: I will gladly accept returns or exchanges on unused items within 30 days of shipping date.
~I will refund your original payment method the cost of the jewelry minus shipping fees.
~Return shipping costs are your responsibility; email me at [email protected] for my return address. Please include inside the package your full name, return address, and exchange/return details.
RING SIZES: I size each ring to order. If you don't know your ring size, the best way to determine it is to visit a jeweler and either size your finger with a set of metal sizers, or bring a ring that fits well and have them size it for you on a mandrel. I don’t recommend using paper sizers, string, or even plastic ring sizers, as they can all be highly inaccurate. Please be sure you know your correct ring size, as I will charge a fee to resize it for you.
PAYMENT: I accept credit card payments and Paypal. I do not offer payment plans.
SHIPPING TIMEFRAME: As I make every piece by hand, turnaround from ordering to shipping your item is usually between 2 and 4 weeks.
~Within the US, I ship via USPS Ground Advantage, which generally takes 2-5 days and comes with a tracking number and insurance.
~I also ship internationally via USPS First Class International, which comes with a tracking number and insurance. Please familiarize yourself with your country's customs laws, as you may be subject to additional taxes/fees upon receipt of your package that I will not be aware of.
UK RESIDENTS:
~For orders UNDER £135, please visit my Etsy shop ArcanaObscuraDesigns to make a purchase. Etsy is an Online Marketplace Provider and will charge the proper customs and taxes on my behalf.
~For orders OVER £135, please make your purchase on this website. You will be charged customs fees upon delivery, so please be aware of your country’s customs laws.
EU & NORTHERN IRELAND RESIDENTS: Due to new GPSR rules (Dec 15th, 2024), I can no longer ship to countries in the European Union or Northern Ireland.
I am not taking any custom orders at this time.
All of my jewelry is made of solid, nickel-free sterling silver, 10k gold, and 14k gold. I do not stamp my silver jewelry but please rest assured that it is genuine 925 sterling silver.
Some of my designs have sharp edges. Please wear them mindfully and at your own risk.